WayMore Marketing Automation for
The Mart
Intelligent omnichannel platform for successfully designing and implementing marketing automation processes for "The Mart"
WayMore Marketing Automation for
Clients who trust us!
Efficiency & personalization become critical
The Supermarket industry faces evolving challenges as technology advances, and people's lifestyle habits change.
Supermarkets have their business models radically re-shaped by innovations online and instore. Competition has become broad and boundless, offering a plethora of products, services, and delivery options. Customers are way more accustomed to online shopping than ever before, so providing an optimized customer experience is now the goal for any retail business.
An integrated marketing automation tool is imperative for every supermarket, whether it is a chain or a stand-alone store, to improve their communication with customers and efficiently automate their marketing tactics.
Consumer lifestyle changes
Recent global health concerns have significantly altered the lifestyle of a large population. With people staying at home and a number of businesses adapting their operations due to regional lockdowns, there has been a shift in demand for product categories available in supermarkets.
Shift to digital channels
Recent studies show that digital shopping is shifting the business ecosystem. Due to coronavirus restrictions, businesses are starting to rely more and more on digital channel and delivery options in order to purchase their supplies.
Customers are more tech-savvy
Small and medium sized business owners are now more informed customers, demanding more from their interaction with a supermarket, than just in-store discounts. They want to receive a seamless, optimized omnichannel experience.
Food supply chain disruptions
Extraordinary events -the most recent one being the coronavirus pandemic- create unexpected product shortages in certain items in the HORECA sector, also affecting products with short expiration dates that become less popular during these periods.
Sustainable use of products
45% of the food wasted worldwide accounts for fruit and vegetables and 20% for meat. Studies show that preventing food waste could save businesses about €341 million a year. On the other hand, consumers shift to more accountable businesses that show intelligent handling of food.
Consumers expect added-value
Quality over quantity. Small and medium sized business owners are price-sensitive and look for food safety, added-value services, and expect knowledgeable help from the businesses they interact with. As they become more educated, customers prefer to transact with supermarkets that provide them with expert and relevant suggestions and information.
Leveraging marketing automation in the retail industry enables supermarket chains to evolve, remain viable and profitable
Real-life examples of how marketing automation works in action
Send automated personalized messages via Viber
Each time customers purchase products above a predefined amount, you can trigger an automation that includes a promotional message (i.e., a discount coupon for their next purchases from your supermarket) that will be delivered to them after a specific period (i.e., 3 hours after their purchase) via Viber. In case recipients do not receive the message within a preset timeframe, a fallback option is automatically enabled to send this message via SMS.
Strengthen your loyalty scheme via SMS, Email, or Viber
If your supermarket business implements a loyalty scheme that provides customers with a loyalty card, with which they collect points to gain certain benefits or discounts, you can trigger an automation when the loyalty cardholders reach the predefined benchmark for cashing out their points. The trigger will automatically dispatch an informative message via SMS, Viber, or email, letting the customers know that they can redeem their loyalty points at their next purchase.
Chatbot & Unified Chat Board
Integrate a predefined chatbot in one of your channels and let it act as a digital assistant with limitless responses to any questions your audience may have. Input possible questions and answers so the conversation between your customer and your chatbot can begin! When a customer types their query your chatbot will be able to give them different options to choose from, in order to help them in finding products, and offer them support and guidance on availability, pricing, and past purchases. Let your chatbot do the standard work of answering routine questions and free up time from your human resources.
Regardless of the communication channels you deploy your Predefined Chatbot on, you will have access to a unified chat board that gives you the opportunity to switch from chatbot to human live chat with one of your representatives, bringing together all of your chatbot conversations from any communication channel. Let your chatbot do the standard work of answering routine questions and free up time from your human resources.
Wifi Automation
The WayMore marketing automation platform is a powerful tool in the hands of any business owner. With Wifi automation you can map your customer's journey as soon as they connect to your company's WiFi onsite. Discover shoppers' route to purchase in order to successfully gather customer data, build detailed profiles and target customer segments. Make informed decisions to build and optimize your customer relationship management, sending tailored and personalized messages and offers that will catch their attention. Align your eCommerce business to customer behavior, foster loyalty, and encourage eshop spending.
Reactivate Lapsed Customers
For the inactive customers, who have not purchased anything from your supermarket for a specific period, set an automation that will trigger the dispatch of a message via email, SMS, or Viber. You can easily set the message to be delivered to their preferred communication channel. Based on their previous purchases, customer journey, and other behavioral or demographic traits, you can personalize the message with an offer relevant to their preferences, to motivate them in visiting your supermarket again.
Upsell and cross-sell products
Set up an automation that will appeal to customers who visit your physical supermarket store. As soon as customers check-in, an automation is triggered that sends them a direct and real-time message via SMS or push notification, with suggestions and offers available in the specific store. Offers and suggestions can be easily personalized based on each customer's profile, their registered shopping preferences per product category, and the existing product availability in the supermarket.
Do more with WayMore Marketing Automation for Super Markets
A powerful omnichannel marketing automation platform to boost sales, empower customers, build trust, and much more.
- Acquire new customers
- Increase sales turnover
- Make intelligent decisions
- Boost customer loyalty
- Become more sustainable
Acquire new customers
Improve the customer acquisition process by automatically segmenting your leads database to create personalized messages, offers, and promotions, relevant to the prospects’ individual behavioral, demographic, or other measurable traits, to convert them to paying customers.
Increase sales turnover
Automatically segmenting your customer database and creating personalized messages, offers, and promotions to leverage individual behavioral, demographic, or other measurable traits, allows you to sell more to existing customers.
Make intelligent decisions
WayMore Marketing Automation Platform for Supermarkets includes an enriched analytics dashboard that records real-time detailed and unified statistics for all the marketing automation campaigns your supermarket implements. This strengthens the decision-making process on all operational and managerial levels, leading to an increased ROI.
Boost customer loyalty
Creating personalized, dynamic, and relevant content that is delivered at the right time to your customers through their preferred communication channel builds trust and creates a long-lasting relationship between your supermarket business and your customers. And as you proactively provide your customers with the information they need, you enhance their experience and satisfaction.
Become more sustainable
Marketing automation empowers sustainability marketing, as it facilitates the proper allocation of products and resources. Your supermarket business can use the valuable insights provided by the personalized and customized campaigns it implements to forecast product consumption and have additional insight regarding product supply management. Sustainability marketing is a way to build relationships with consumers while letting them know that they are important and so are future generations.
Based on Routee, a true omni-channeled communications solution
WayMore is an intelligent omnichannel communications platform powered by Routee that enables a business to gather insightful customer data for developing business growth tactics, to deliver personalized marketing messages. WayMore carries a powerful functionality such as:
Forms and landing pages
Two-factor authentication
Trackers and short URLs
Virtual numbers
Automated workflows
It also lets you maintain seamless communication with your customers through the following channels:
SMS
Communicate your message and company mission all over the world using the advanced SMS services Routee provides. Craft interactive and engaging campaigns easily and efficiently through an advanced marketing platform.
Email messages inform your clients discreetly and efficiently about things you want them to know. Discover which Email service suits you, customize it and make it happen with Routee.
Viber
Break through to a global audience with Viber business messaging.Viber makes it easy for people to search and find the brands that they want to interact with.
Push notifications
Using Push Notification to engage with your customers is a powerful marketing tool to boost your ROI. Easily and instantly view comprehensive reports that provide insight on the effectiveness of your campaigns.
Messaging apps
Messaging Apps to engage with your customers is a powerful marketing tool to boost your customer loyalty. Easily and instantly connect with your customers on their preferred messaging app.
Voice messaging
Speak your message, loud & clear with Voice services, designed to complement your communication and support transactions across your business. Captivate their interest with voice messages in 16 languages.
