The energy sector is undergoing significant changes as it goes digital, giving rise to new processes and business models. Traditionally cautious and heavily regulated, the sector is faced with a radical shift in the age of automation. Automation can be the ultimate game-changer strategy for energy companies. While most energy institutions have started to embrace the technological revolution by utilizing AI and machine learning automation systems, there are still challenges that need to be overcome.
Reach your customers via SMS campaigns to deliver valuable services that will increase your engagement. Easily and effectively keep your customers up-to-date about your latest products and services with personalized messages, or send them transactional SMS updates regarding their billing information.
Save time and money when you automate your text messages with expert services from Routee. We have the systems and infrastructure to handle any size of SMS messaging.
Customers that wish to perform an online transaction using an e-banking platform via the web or mobile app (i.e.pay a bill, change their mailing address), must go through a 2-step verification process for safety reasons. Routee's two-factor authentication process (2FA) enables you to automatically send a PIN to the customers' mobile phones to verify their identity and successfully complete their desired transaction.
Get detailed information, such as the network it belongs to, if the mobile has been turned on recently and the country where the mobile was last used. Check the status of the mobile numbers in your database, identify unused and inactive contact numbers and find ways to optimize different processes and reduce costs using Routee’s Database Cleaning package.
When your customers register to your ebill service, they will be asked to enter their phone number in order to complete the process. Instantly check your numbers list to ensure that your business connects to the right customer every time. Automate your processes with Number Validation by Routee.
Use Email messaging through our API, web interface or SMTP to send personalized newsletters, design beautiful email campaigns, and get in touch with your contacts and customers, using their personal & behavioral data. Establish a successful brand in the industry and keep expanding your prospect list.
Over 10% of your emails are bad, and less than 44% of the emails you sent make it to your recipient’s inbox. More than 20% of email registrations contain typos, syntax, domain, and other errors. Email verification is the most effective way to ensure the collection of quality data, verifying the accuracy of email addresses, filtering out those that are unsafe to deliver. From saving time and money to better sender reputation and from reduction bounces to better customer engagement, you can reap the benefits of email verification with Routee’s prominent email verification tool.
Provide your customers innovative ways to communicate. Engage with them in real-time by starting direct conversations through rich messaging, elevating your brand’s communication. Viber messaging is offered through API or our intuitive Web Platform and can be used by almost every industry in the world, to send: marketing (promotional), transactional, informational, security (time critical) messages.
Each time a customer’s payment due date approaches, you can trigger an automation that includes a promotional message (i.e., a discount on their next bill) that will be delivered to them via Viber. In case recipients do not receive the message within a preset time frame, a fallback option is automatically enabled to send this message via SMS.
OTPs (One-Time Passwords) are an easy and reliable form of 2FA, used in order to add a second layer of authentication. If customers do not have the Viber app installed, or if they have a poor internet connection, or they have not opted in to receive Viber messages from you, then the OTP is automatically sent to the customer's mobile phone through SMS.
While you can interact with your customers through Viber Voice and send automated personalized voice messages to inform them about their usage information and help with basic customer assistance issues.
WayMore’s Bot Platform provides the ultimate customer experience, remembering conversations with users based on their recorded traits and preferences. As it self-improves over time, based on what users are asking for, it can handle queries from different customers. An energy provider can integrate a chatbot into customer touchpoints (i.e., Viber, Facebook, native app), so when customers request information via direct message about their bills or any other support query, the chatbot will efficiently handle this with no need to take time from a live agent.
Whatever channel you are deploying your Chatbot on, you will have access to a unified chat board that gives you the opportunity to switch from chatbot to human live chat, bringing together all of your chatbot conversations from any communication channel.
Embrace the future of Marketing Automation Intelligence with WayMore’s Marketing Automation Platform which combines marketing automation with AI. Turn all audience data into strategic and tactical insights to drive more value and design winning marketing campaigns. Boost your business growth by offering optimized customer experience and by efficiently converting new leads. Easily adapt to changing leads' volume and expand your revenue targets. Increase your customer loyalty and retention by implementing efficient personalized marketing tactics.
WayMore is an intelligent omnichannel communications platform powered by Routee that enables a business to gather insightful customer data for developing business growth tactics, to deliver personalized marketing messages. WayMore carries a powerful functionality such as: