Built-in with ML and NLP capabilities, the WayMore Bot can simultaneously handle customer verification queries from different customers and any communication channel.
For example, you can integrate the WayMore Bot with WhatsApp as a customer touchpoint and enable customers to complete routine banking transactions following their successful automated and secure verification, with no need to take time from a live agent.
When a customer initiates a conversation via your bank’s WhatsApp, the chatbot proceeds with an automated MFA process to authenticate the customer's data. As soon as the customer is verified, the chatbot continues with rule-based personalized questions. In case of any connectivity issues, the chatbot seamlessly failsover the conversation to the communication channel already indicated by the customer in her account settings (e.g., SMS, Viber, etc.)
Built-in with ML and NLP capabilities, the WayMore Bot can simultaneously make multiple personalized suggestions for upselling and cross-selling products to customers who have already purchased from your online store.
For example, each time customers purchase products above a predefined amount, you can trigger an automation that includes a promotional message (e.g., a discount coupon for their next purchases from your store, or a product recommendation) that will be delivered to them after a specific period (e.g., 3 hours after their purchase) via Viber. In case recipients do not receive the message within a preset time frame, a fallback option is automatically enabled to send this message via SMS.
Regardless of the communication channels you deploy your WayMore Bot Platform on, you will have access to a unified chat board that gives you the opportunity to switch from chatbot to human live chat with one of your representatives, bringing together all of your chatbot conversations from any communication channel.